Return Policy
Last updated: 10 July 2026
At Bellthorne, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. Below we clearly explain our Return Policy. We are always happy to help, so if you are unsure about anything, please contact us first at info@bellthorne.uk.
1. How We Operate
Bellthorne operates using a direct-from-supplier fulfilment model. To reduce waste and minimise our carbon footprint, we do not hold large amounts of stock ourselves. Products that are not held in stock are shipped directly from our supplier, located in China. This means that returns must also be sent to our supplier's return address in China.
2. Return Period and Requesting a Return
You may request a return within 14 days of receiving your item by contacting us at info@bellthorne.uk.
A return can only be requested after you have physically received the item.
When submitting your request, please always include your order number and a valid reason for the return.
Once your request has been approved, we will provide you with our supplier's return address.
3. Return Conditions
- A valid reason for the return is always required.
- Items must be unused, unwashed, undamaged and in their original condition, with all labels and tags still attached.
- Trying on an item is permitted; wearing it is not.
- Sale items cannot be returned without a valid reason.
- Deliberately ordering multiple sizes with the intention of returning some of them is not permitted.
- Certain items are excluded from returns for hygiene reasons (such as underwear, swimwear and jewellery), unless they are unopened and unused.
4. Return Costs and Process
- Return shipping costs are entirely the responsibility of the customer, including any international shipping charges and applicable customs fees.
- The item must be returned to our supplier's return address in China.
- The customer is responsible for arranging, paying for and tracking the return shipment.
- We always recommend using a tracked postal service. Without proof of postage, we are unable to process a return.
5. Customer-Friendly Alternative Solution
As international returns can be expensive and time-consuming, we are happy to work with you to find a suitable alternative solution (such as a partial refund or discount), which will be agreed by email. Please always contact us first at info@bellthorne.uk before returning any item.
6. Faulty, Incorrect or Damaged Items
If there is an issue with your order—for example, the size, fit or quality—please email us within 14 days of receiving your order, including clear photographs and a description of the issue.
Without photographs and a description, we are unable to assess your claim, and there will be no entitlement to a return or refund. Once we receive this information, we will work to find a suitable solution as quickly as possible.
7. Refunds
A refund can only be issued once the returned item has been received and approved at our return address in China.
Once approved, we will refund the purchase price within 14 days using the original payment method.
Original shipping costs are not refundable.
8. Order Cancellations
Orders cannot be cancelled once they have been placed and entered into processing.
A refund or chargeback may not be initiated before the item has actually been delivered and received.
If you have a question or experience an issue with your order, please contact us first at info@bellthorne.uk rather than immediately initiating a chargeback or refund request.
9. Liability
We are not responsible for lost parcels where the tracking information confirms that the item has been delivered to the address provided by the customer.
Providing an incorrect delivery address is the customer's responsibility.
Any address corrections must be reported within 24 hours of placing your order by contacting info@bellthorne.uk.