Shipping Policy

Last updated: 10 July 2026

We aim to deliver your order as quickly and efficiently as possible. Below you will find all the information about our Shipping and Delivery Policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive a tracking number by email.

2. Delivery Time

Following dispatch, the estimated delivery time is 1 to 7 working days, depending on your location. Please note that deliveries may be delayed during busy periods, public holidays or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and minimise our carbon footprint, we ship orders directly from our supplier in China. As a result, customs duties or import charges may apply depending on the destination country.

Our shipping partner is: Royal Mail.

4. Shipping Costs

Shipping costs are displayed at checkout and depend on the weight of your order, the delivery destination and the selected shipping method.

5. Tracking Your Order – Customer Responsibility

Customers are responsible for monitoring their tracking information using the tracking number provided on our website and via the email confirmation.

Customers are also responsible for checking whether their parcel will be delivered to their address or to a local collection point and, where applicable, collecting it from that location.

If your delivery is taking longer than expected or if there is an issue with your order, please contact us first at info@bellthorne.uk rather than immediately initiating a chargeback or refund request.

6. Responsibility for Delivery

Where the tracking information confirms that the parcel has been delivered, responsibility for the parcel passes to the customer.

Please ensure that your delivery address is correct. Any address corrections must be reported within 24 hours of placing your order by contacting info@bellthorne.uk.