Terms & Conditions

Last updated: 10 July 2026

These Terms and Conditions apply to all purchases made through the website of Bellthorne and can be contacted via info@bellthorne.uk.

1. Applicability

By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.

2. Product Information

We make every effort to ensure that our products are described accurately and that all information is kept up to date. Colours may vary slightly depending on your screen settings. Typographical errors, pricing errors and inaccuracies may occur. No rights can be derived from such errors.

3. Orders and Payment

Orders will only be processed after full payment has been received.

The available payment methods (Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay) may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time (dispatch): 1 to 3 working days.
• Delivery time after dispatch: 1 to 7 working days, depending on your location.
• Orders are shipped directly from our supplier in China; customs duties or import charges may apply.
• The delivery times stated are estimates only. Delays caused by busy periods, public holidays or customs procedures do not entitle the customer to cancel an order or request a refund.

5. Returns and Cancellations

Please refer to our separate Return Policy for all applicable conditions. Orders cannot be cancelled once they have been placed, and a refund or chargeback cannot be requested before the item has been received.

6. Liability

We are not responsible for loss or damage during transit where the tracking information confirms that the parcel has been delivered to the address provided by the customer.

Our liability is, in all circumstances, limited to the purchase price of the relevant item.

Customers are responsible for ensuring that their delivery address is correct before placing an order.

7. Intellectual Property

All content on this website, including text, photographs, logos and website design, is the property of Bellthorne and may not be used without our prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing by emailing info@bellthorne.uk.

We aim to respond within 5 working days.

For complaints regarding sizing or product quality, please include clear photographs together with a description of the issue.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be submitted to the competent courts of England and Wales, unless mandatory law provides otherwise.